There is no limit in what can be collected and measured to assess the Learner’s satisfaction and therefore engagement with the courses. Using the Net Promoter Score methodology in conjunction with the Feedback module in your LMS is an easy way to begin to collect both qualitative and quantitative feedback that is actionable.
During this session, we will provide an overview of Net Promoter Score (NPS), how to design an effective NPS survey, how best to integrate it into your online Courses, and how to leverage basic Learning Analytics to the resulting data.
In this session, you will be able to:
- Explain the concept of Net Promoter Score
- Use the Feedback module to add surveys to their course
- Use Zoola Analytics to analyze and report on both the qualitative and quantitative feedback data
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