A core activity of measuring how Learners engage with your course is measuring their reaction to it. A popular technique to measure customer experience is Net Promoter Score (NPS). Most organizations struggle to effectively structure an NPS survey, which overwhelms or makes it extraordinarily hard to use the data to make improvements.
We will explore best practices in creating NPS surveys, analyzing the data, and applying lean learning analytics techniques to use the feedback to continuously improve your courses.
In this session, you will learn about the following:
- A deeper understanding of Net Promoter Score
- How to use Net Promoter Score to measure reaction
- How to ask the right questions to collect actionable feedback
- How to use basic analytics to measure and communicate progress
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